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Need Casemaker Help?

casemaker

The CBA has several resources to help assist you with problems you might be facing. If the following tutorials do not address your issue, we also have a hotline you can call or email.

Need assistance with Casemaker? You can e-mail the Casemaker Helpline or call 877-659-0801, Monday through Friday, 8 a.m. to 8 p.m. EST. Representatives who are trained on Casemaker are available to assist you. Callers can also speak with attorneys in the office if more complicated questions arise.

For after-hours assistance: Casemaker Answering Service  automatically kicks in during the non-office hours (Monday through Friday, 8 p.m. to 8 a.m. EST and all day Saturday and Sunday). This is an outside answering service. The representatives answering the calls have an outline of questions and responses for callers.  If there is an emergency during off-hours (emergency usually consists of the system or entire books being down), then IT and support staff are notified. For non-emergencies, the answering service representative will take a message from the caller and send an email to the Casemaker Helpline for service the next business day.